Client Support

Our local and dedicated team is here to help. If you have any questions concerning your service with us, please choose a support option. There are many support options available to you. Please choose the method below that best suits your needs.

Support Options

Telephone

We maintain local telephone numbers in both of our primary service areas:

Ashland OR:
541-488-9495

Half Moon Bay CA:
650-712-9007

Email

We try to respond to email within one hour during business hours and will answer emails outside of business hours whenever possible.

Email support:

Trouble Ticket

Opening a trouble ticket is a good choice if you think a dialog will be necessary and you want a record of the conversation or if your question is not urgent but requires a timely response. We usually respond to these tickets within four business hours.

Open a Trouble Ticket

System Status

Click here for status of our web servers and mail server.

More Support Resources

Visit Our Knowledge Base – How to configure an email client, how to use webmail, and more…

I can’t tell you how lovely it is to have no issues, just happiness, when it comes to web hosting. Thank you again for solving our problems.”
Leslie, Fine Arts Museums of San Francisco (FAMSF) Docents, San Francisco CA

We speak Joomla and WordPress fluently, among other languages. Talk to us.

What Our Clients Are Saying...

"I needed to have a functioning website that would coincide with the release of my picture book. Rogue Web Works had me up and running within two weeks, several days before the picture book was released. Great care was taken to make sure my website reflected me. The feedback I have them was dealt with immediately. I highly recommend Rogue Web Works if you are considering launching a website."

-Robin Heald, children’s book author, Ashland, OR

"There are not enough words to express my appreciation for your help. I will continue to work on my end to improve our ranking, with your support!"

-Victoria Cauvel, Vice President Operations, Cauvel Enterprises, LLC

"Everyone at Eric Simpson Landscaping thinks you guys did an amazing job. It looks beautiful and we are really happy doing business with you. I will also recommend you guys to anyone who is in need of a website. You guys are awesome!!!"

-Louis Desprez, Eric Simpson Landscaping, Ashland OR

"I love my new website! Robin expertly pulled in the vision I wanted. The site is fun, photos are gorgeous and the convincing text is informative and easy to read..."

-Carol Mickelson, author/traveler/professional chef, Half Moon Bay CA

"I AM SO THRILLED ... You have done a truly fantastic job ... I am proud to have this as an important tool as I now start my business. ."

-Diane McMahon, DM Designs

"I love this web site! ...it's clean and professional and beautiful and I think it will really be an asset to our company."

-Kathryn Kellerman, Go Native, Inc., Montara CA

"GREAT! You are such a lifesaver, Eric. Thanks for your time and help and PATIENCE!"

-Carrie Leeb, artist and owner, Spark Studio, San Francisco CA

"Thank you for doing such lovely work for us and often on a 'rush' basis. It's so nice working with someone with a great eye who can bring our vision to fruition."

-Christie Mackison, co-owner, Shooting Star Nursery, Central Point OR

"The site is beautiful. It is soft yet strong and feels like "happy Oregon". It communicates joy AND relief. Bravo!!!"

-Tammy Sona, owner, Sona CBD, Talent OR

'We've had a very calm, secure experience with the website for more than a year and a half. That's great! Thanks for making it happen.'

-A Happy Client, Ashland Oregon